Privacy Policy

Privacy‑first by design

At Mize, your privacy is fundamental to how we build our product. We collect only what's necessary to deliver personalized cooking guidance.

Information We Collect

Information you provide directly:

• Account information (name, email address, password)
• Cooking profile information (household size, dietary preferences, allergies, cuisine preferences, skill level)
• Recipe history and saved meal plans
• Recipe reviews and ratings
• Support requests and communications
• Payment information (processed by Apple, not stored by us)
• Profile photos (optional)
• Account preferences and settings

Information collected automatically:

• Device identifiers and information (model, OS version, app version)
• IP address and approximate location (country/region)
• App usage analytics and interaction data
• Crash reports and performance metrics
• Session duration and frequency
• Feature usage patterns
• Network information

Information from third parties:

• Public recipe and ingredient information
• Nutritional databases and culinary sources
• Authentication providers (if using social login)
• Analytics and crash reporting services

How We Use Your Information

• Generate personalized recipes based on your cooking profile
• Build and optimize your meal plans
• Improve our recipe recommendation algorithms
• Send recipe updates and cooking tips (if subscribed)
• Provide customer support
• Ensure app security and prevent fraud

Data Storage & Security

Your data is encrypted both in transit and at rest. We use industry-standard security measures including:

• 256-bit AES encryption
• Secure cloud infrastructure with SOC 2 compliance
• Regular security audits and penetration testing
• Strict access controls and employee training

Data Sharing

We share information only:

• With your explicit consent
• With service providers who help us operate (under strict confidentiality)
• If required by law or to protect rights and safety
• In aggregate, anonymized form for research

Your Rights & Controls

You have full control over your data:

• Access: View all data we have about you
• Correction: Update incorrect information
• Deletion: Request complete account deletion
• Portability: Export your data in standard format
• Opt-out: Unsubscribe from communications anytime

To exercise these rights, contact us at support@mizeai.co

Data Retention

We keep your account data while your account is active. Recipe history is retained for 2 years to improve recommendations. After account deletion, we remove personal data within 30 days, except where legally required to retain it.

Children's Privacy

Mize is not intended for users under 13. We don't knowingly collect data from children. If you believe we have collected information from a child, please contact us immediately.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of cookies we use:

• Essential cookies: Required for app functionality
• Analytics cookies: Help us understand usage patterns
• Preference cookies: Remember your settings
• Performance cookies: Monitor app performance

You can manage cookie preferences in your device settings. Disabling certain cookies may limit functionality.

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know: Request disclosure of personal information collected
• Right to delete: Request deletion of personal information
• Right to opt-out: Opt-out of sale of personal information (we don't sell your data)
• Right to non-discrimination: Equal service regardless of privacy choices
• Right to correct: Request correction of inaccurate information
• Right to limit use: Limit use of sensitive personal information

To exercise these rights, contact support@mizeai.co or call 1-800-XXX-XXXX. We will respond within 45 days.

European Privacy Rights (GDPR)

European Economic Area residents have rights under the General Data Protection Regulation:

• Legal basis: We process data based on consent, contract, or legitimate interests
• Data portability: Receive your data in a portable format
• Right to object: Object to certain processing activities
• Right to restrict: Request restricted processing
• Automated decisions: Right not to be subject to automated decision-making
• Supervisory authority: Lodge complaints with data protection authorities

Our EU representative: Mize EU Data Protection, [EU Address]

Data Breach Notification

In the event of a data breach that may pose risk to your rights and freedoms:

• We will notify affected users within 72 hours of discovery
• Notification will include nature of breach and affected data
• We will provide recommended protective actions
• We maintain incident response procedures
• Regular security audits help prevent breaches

International Users and Data Transfers

Your data may be transferred to and processed in the United States. We ensure appropriate safeguards:

• Standard Contractual Clauses for EU-US transfers
• Compliance with GDPR requirements
• Encryption during transfer and storage
• Limited access on need-to-know basis
• Data localization where required by law

Third-Party Services and Partners

We use carefully selected third-party services:

Service providers we use:

• Apple: App Store services, payments, and CloudKit
• Google Analytics: Usage analytics (anonymized)
• Amazon Web Services: Cloud infrastructure and storage
• Sentry: Error tracking and performance monitoring
• SendGrid: Transactional email delivery
• Stripe: Payment processing (web only)

All third parties are:

• Contractually obligated to protect your data
• Limited to using data only for specified purposes
• Required to maintain appropriate security measures
• Regularly audited for compliance

Marketing and Communications

We may send you communications about:

• Service updates and new features
• Cooking tips and recipe ideas
• Recipe recommendations based on your profile
• Special offers and promotions
• Survey invitations for product improvement

You can opt-out of marketing communications at any time through app settings or unsubscribe links. Service-related communications may still be sent.

Updates to This Policy

We'll notify you of significant changes via email or in-app notification. Continued use after changes indicates acceptance of the updated policy.

Contact Us

Questions about privacy? We're here to help:

• Email: support@mizeai.co